Privacy Policy
Effective Date: June 28, 2026
1. Introduction
This Privacy Policy explains how Remitra Wallet Inc. (“Remitra Wallet,” “we,” “our,” or “us”) collects, uses, discloses, and protects personal information when you visit or use our website at https://www.remitrawallet.com/ and any related online services (collectively, the “Site”). We are committed to handling personal information in a manner that complies with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”) and any substantially similar provincial privacy legislation that may apply. By accessing or using the Site, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
2. About Remitra Wallet Inc. and Contact Details
Remitra Wallet Inc. is a company registered in Canada, with its registered office at: Remitra Wallet Inc.
290 Caldari Rd, Unit 2008
Vaughan, Ontario L4K 4J4 Canada Phone: (888) 813-1827 We are accountable for our privacy practices and have designated an individual responsible for compliance with this Privacy Policy and applicable privacy laws. If you have any questions, requests, or complaints about our handling of personal information, you may contact us at: Remitra Wallet Inc.
290 Caldari Rd, Unit 2008
Vaughan, Ontario L4K 4J4 Canada Phone: (888) 813-1827 Email: info@remitrawallet.com
3. Scope and Related Policies
This Privacy Policy applies to personal information collected through the Site and any related online interfaces we control. It does not apply to information collected offline or through third-party websites or services that are not under our control. We may provide additional privacy notices for specific products or services, which should be read together with this Privacy Policy.
4. What Personal Information We Collect
“Personal information” means information about an identifiable individual, as defined under PIPEDA and applicable Canadian privacy laws. We may collect the following categories of personal information:
Contact and profile information: name, email address, telephone number, mailing address, and any other information you choose to provide when contacting us or creating an account.
Technical and usage data: IP address, browser type, device identifiers, operating system, pages viewed, links clicked, time and date of visits, and other usage details generated through your interactions with the Site.
Cookies and tracking technologies: information collected through cookies, web beacons, and similar technologies that help us understand how the Site is used and improve functionality.
Other information you provide: any information you choose to submit through forms, surveys, support requests, or feedback mechanisms on the Site. We will identify and document the purposes for which we collect personal information at or before the time of collection.
5. How We Collect Personal Information
We collect personal information in the following ways:
Directly from you: when you fill out forms, contact us, subscribe to communications, provide feedback, or otherwise interact with the Site.
Automatically through the Site: using cookies and other technologies when you browse pages, use features, or access content on the Site.
From service providers or partners: where they support our Site operations or analytics, in accordance with applicable law and their own privacy obligations. We will obtain your knowledge and consent, except where otherwise permitted or required by law (for example, in cases of legal investigation or security incident).
6. How We Use Personal Information
We use personal information for purposes that we identify and disclose at the time of collection and as described below:
To operate and improve the Site: including administering pages, diagnosing technical issues, and enhancing user experience.
To communicate with you: responding to inquiries, providing customer support, sending service-related notices, and, where permitted, sending marketing or informational communications that you can opt out of.
To personalize content: understanding how visitors use the Site and tailoring content or features.
To manage business operations: including analytics, reporting, auditing, and security monitoring.
To meet legal and regulatory obligations: such as complying with Canadian privacy, consumer protection, and financial services laws and responding to lawful requests from authorities. We will not use personal information for purposes that are materially different from those stated at the time of collection without obtaining additional consent, where required by law.
7. Cookies and Similar Technologies
We use cookies and similar technologies to:
Remember user preferences and settings.
Maintain session information.
Analyze traffic and usage patterns. You may adjust your browser settings to refuse or delete cookies. However, disabling cookies may affect certain features or functionality of the Site.
8. When We Share Personal Information
We do not sell your personal information. We may disclose personal information in the following circumstances:
Service providers: to third-party providers who perform services on our behalf (such as hosting, analytics, security, or support), subject to contractual obligations to protect personal information and use it only for the purposes we specify.
Legal and regulatory: to law enforcement, regulators, or other authorities where we are required or permitted by law to do so, including responding to subpoenas, court orders, or lawful requests.
Fraud prevention and security: where reasonably necessary to investigate, detect, prevent, or respond to fraud, cybersecurity incidents, unauthorized activity, or other threats affecting Remitra Wallet, our users, or third parties.
Professional advisors: to our legal counsel, accountants, auditors, insurers, financial institutions, payment processors, and other professional advisors where reasonably necessary for the operation of our business or the protection of our legal rights
Business transactions: in connection with a merger, acquisition, financing, or sale of all or part of our business, as permitted by law and subject to appropriate confidentiality protections. We will limit disclosures to what is reasonably necessary for the relevant purpose and will seek to ensure that recipients protect the information in a manner consistent with applicable law.
9. Retention of Personal Information
We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, to meet legal and regulatory requirements, and to resolve disputes or enforce our agreements. Where legislation (such as tax or financial services laws) authorizes or requires longer retention, we may keep certain records for the period mandated by law. Once personal information is no longer required, we will securely destroy, anonymize, or delete it in accordance with our internal policies and applicable law.
10. Safeguards and Security
We implement reasonable physical, organizational, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. While we strive to maintain robust security, no system is completely secure, and we cannot guarantee absolute protection. Any transmission of personal information to or from the Site is at your own risk.
11. Your Rights and Choices
Subject to applicable law, individuals in Canada may have the following rights in relation to their personal information:
Access: to request information about the existence, use, and disclosure of personal information we hold, and to obtain access to that information.
Correction: to request corrections to inaccurate or incomplete personal information, where appropriate.
Withdrawal of consent: to withdraw consent to certain uses or disclosures of personal information, subject to legal or contractual restrictions and reasonable notice. To exercise these rights, please contact our Privacy Officer using the contact details above. We may need to verify your identity before responding to a request and may charge a reasonable fee where permitted by law, which we will communicate in advance. We may decline a request to the extent permitted or required by applicable law, including where doing so would reveal another individual's personal information, interfere with legal proceedings or investigations, or otherwise be inconsistent with our legal or regulatory obligations. You may also opt out of receiving marketing communications by following the unsubscribe instructions in our emails or contacting us directly. Service- related communications may still be sent where permitted by law.
12. Children’s Privacy
The Site is not intended for individuals under the age of 18, and we do not knowingly collect personal information from children without appropriate parental or guardian consent, where legally required. If we become aware that we have collected personal information from a child without proper consent, we will delete it as required by law.
13. Third-Party Websites and Services
The Site may contain links to third-party websites or services. This Privacy Policy does not apply to those third parties, and we are not responsible for their privacy practices, content, or security. We encourage you to review the privacy policies of any third-party sites you visit.
14. International Transfers
At present, Remitra Wallet Inc. operates and provides the Site from Canada. However, we may engage service providers that process or store personal information outside Canada. If, in the future, personal information is transferred outside of Canada to service providers or affiliates in other jurisdictions, we will take steps to ensure that such transfers comply with applicable Canadian privacy laws, including contractual protections where appropriate.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal or regulatory developments, or improvements to the Site. When we make changes, we will:
Post the updated Privacy Policy on the Site; and
Update the “Effective Date” at the top of the policy. Your continued use of the Site after changes are posted indicates your acceptance of the updated Privacy Policy, where permitted by law.
16. How to Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or our privacy practices, please contact: Remitra Wallet Inc.
290 Caldari Rd, Unit 2008
Vaughan, Ontario L4K 4J4 Canada Phone: (888) 813-1827 Email: info@remitrawallet.com